Privacy Policy

Soolutions E-commerce B.V., located at Proostwetering 16, 3543AE Utrecht, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

www.soolutions.com

Proostwetering 16

3543AE Utrecht

+31 (0) 85 06 04 784
[email protected]

Personal data that we process

Soolutions E-commerce B.V. processes your personal data because you use our services and / or because you provide them to us yourself.

1. Below you will find an overview of the personal data we process:

• First and last name
• Address
• Telephone number
• E-mail address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• Bank account

2. Special and/or sensitive personal data that we process

Our website and /or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via [email protected] and we will delete this information.

3. For what purpose and on what basis we process personal data

Soolutions E-commerce B.V. processes your personal data for the following purposes:

• Handling your payment
• To deliver goods and services to you

4. Automated decision-making

Soolutions E-commerce B.V. does make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of Soolutions E-commerce B.V.). Soolutions E-commerce B.V. uses the following computer programs or systems:

• Lightspeed e-commerce
• Exact
• Hubspot
• Soolutions Partner Portal

5. How long we store personal data

Soolutions E-commerce B.V. does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

• Personal data - 5 years to continue to provide service after purchase
• Personalia- 5 years to continue to provide service after purchase
• Address- 5 years to continue providing service after purchase

6. Sharing personal data with third parties

Soolutions E-commerce B.V. only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

5. Sharing personal data with third parties

Soolutions E-commerce B.V. only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Soolutions uses advertising services from Google, so that we also share information with Google.

Google uses the information shared by sites and apps to provide, maintain and improve our services, develop new services, measure ad effectiveness, protect against fraud and abuse, and personalize content and ads you see on Google and on our partners' sites and apps. Please see our Privacy Policy for more information on how we process data for each of these purposes and our Advertising page for more information about Google ads, how your data is used in the context of advertising and how long Google retains this data.

7. Cookies or Similar Technologies That We Use

Cookies or similar technologies that we use
Soolutions E-commerce B.V. uses functional, analytical, tracking cookies, Hotjar, and the Facebook Pixel.

What are cookies?

Cookies are small files sent with pages from websites and stored by the browser on your computer, tablet, or phone. The information stored in them can be sent back to us on a subsequent visit.

For example, if you visit the page about heat pumps on our website, cookies help us understand how many people visited this page and how many people visited it before.

Which cookies does Soolutions use?

Functional cookies: Necessary for the proper functioning of our website. For example, remembering passwords and preferences.

Analytical cookies: Cookies used to collect visitor statistics and measure website traffic. Through these cookies, we gain insights into the usage of our website. These cookies collect information about how visitors view the website, such as which pages are visited the most, how long they stay, and which links are clicked. We use this information to optimize our website and improve the user experience. We distinguish between two types of analytical cookies: analytical cookies without personal data, which cannot be traced back to you and therefore have little or no impact on your privacy, and analytical cookies with personal data, which are only placed with your consent.

Marketing cookies: With these cookies, Soolutions and advertisers track which pages you visit, both on our network and theirs. We do this to conduct targeted marketing, including displaying relevant information on Soolutions' channels, and vice versa.
Our website(s) always use functional cookies and analytical cookies without personal data, even without your approval. We request your consent for the other cookies when you first visit our website(s).

Here is an overview of the cookies we use:

Functional Cookies:

1. Various Functional Cookies (csrf.app, _cfuvid, hubspotapi-prefs, etc.): These cookies are essential for various site functionalities and user settings.

Analytical Cookies:

1. Google Analytics Cookies (_ga, _ga_PSQYDE6F4Z): These cookies are used to track user interactions and collect statistics on website usage.
2. HubSpot Cookies (__hstc, hs_login_email, hubspotutk, etc.): These cookies serve multiple purposes, including customer relationship management (CRM), marketing, and user interaction functionalities.
3. Hotjar Cookies (_hjSessionUser_XXXX, _hjSession_XXXX): These cookies are used to analyze user behavior and improve the user experience.
4. Cloudflare Cookies (cf_clearance, __cf_bm): These cookies are essential for website security and performance.
5. Facebook Pixel (_fbp): This cookie is used for advertising and conversion tracking.
6. Cookie Consent Management (cookiebar, COOKIELAW_ADS, COOKIELAW_SOCIAL, COOKIELAW_STATS): These cookies record user preferences regarding consent.
7. Session Management Cookies (session_id, shared_session_id, type, account_type): These cookies are responsible for maintaining user session statuses and preferences.

How can I disable cookies?

You can also disable cookies in your browser by default. In this way, no cookies will be stored. Below are instructions for disabling cookies for Internet Explorer, Safari, Chrome, or Firefox. If you use multiple computers and/or browsers (note: this applies not only to desktop computers but also to tablets and smartphones), you should repeat these steps as needed. Disable cookies for: Internet explorer, Safari, Chrome, or Firefox.

Can I opt out of Google Analytics?

Yes, you can do so with a browser add-on from Google. This add-on is suitable for Chrome, Safari, Internet Explorer 11, Firefox, and Opera. You can download it here. Your page activity will then no longer be available to Google Analytics.

8. Viewing, modifying or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Soolutions E-commerce B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to [email protected]

To ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Soolutions E-commerce B.V. would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

9. How we protect personal data

Soolutions E-commerce B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via [email protected]

10. Right to restrict the processing of personal data

As a data subject, you have the following rights: In accordance with art. Art. 15 GDPR, you have the right to request information about your personal data processed by us, insofar as this information is described therein; in accordance with Art. Art. 16 GDPR you have the right to demand immediate correction of incorrect or incomplete personal data stored by us; In accordance with art. Art. 17 GDPR you have the right to request the deletion of your personal data stored with us, unless further processing - to exercise the right to freedom of expression and information; - comply with a legal obligation; - for reasons of public interest, or - is required for asserting, exercising or defending legal claims; In accordance with art. Art. 18 GDPR, the right to request restriction of the processing of your personal data, insofar as - you deny the accuracy of the data; - the processing is unlawful, but you refuse to delete it; - we no longer need the data, but you need them to establish, exercise or defend legal claims, or - have objected to the processing in accordance with art. 21 GDPR; in accordance with Art. Art. 20 GDPR you have the right to receive your personal data that you have provided to us in a structured, up-to-date and machine-readable format or to request its transfer to another controller; The right to have to Art. 77 GDPR lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or of our head office.

11. Newsletter

If you register for our newsletter, we use the necessary or separately provided by you to regularly send you our (email) newsletter. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link included in the newsletter for this purpose. After unsubscribing, we will delete your email address, unless you have expressly consented to further use of your data or this use is legally permitted to us and we inform you about this in this statement.

12. Creditworthiness assessment

If you choose "payment method Klarna post-payment", "payment provider Klarna" may carry out a credit check itself on the basis of its legitimate interest or pass on the payment data collected for the processing of payments to an external credit institution. You can object to this at any time.