Shipping & Returns /Warranty

Shipping of Your Order

• The exact delivery time depends on stock availability and product demand and is displayed per product on the website.
• All orders in the Netherlands are shipped via PostNL Parcel Post, and for all other European countries, we use DPD, DHL, or PostNL.
• The delivery times below apply if the order is placed before 16:00 on working days.
• Please note that weekend delivery is not guaranteed in all cases.
• In some cases, the ordered item may be temporarily out of stock. Please account for a longer delivery time.
• If the item you ordered is not in stock, the average delivery time is 5-10 working days, and for some products, up to 4 weeks.
• You can always check the status of your order at any time through our website by logging in with your account, or you can contact our customer service.

Shipping Method

Items are always shipped in a protective envelope or a box. Most items will be delivered as usual. For items that do not fit in your mailbox, the PostNL courier will ring your doorbell and hand over the package to you. In other cases, you may be asked to sign for receipt.

Shipping Costs and Delivery Times Within Europe

Shipping Costs:

The shipping costs depend on the region where the orders are to be delivered. To ensure clarity, we use six different shipping categories. We do not charge shipping fees if the order value, including VAT, exceeds the amount indicated in the last column:

Additional shipping costs for concrete products

Please note: For our concrete products, we charge an additional shipping fee of €29.99 per order, regardless of the order quantity. Shipments outside the Netherlands are calculated separately.

Track Your Order

For every order, you will receive a track and trace code to track your shipment.

If the order does not fit in your mailbox and you are not present at the time of delivery, you will receive a note in your mailbox indicating the nearest PostNL pickup location where you can collect your package. In some cases, your order may be delivered to your neighbors. However, we have no control over this.

If you have received a shipping confirmation from us and your package has not arrived within the expected delivery time, please contact our customer service. **NOTE:** Delivery times are stated in business days.

Returns

You can return undamaged items under the following conditions:

• You have the right to cancel the agreement within 14 days without providing a reason. The withdrawal period expires 14 days after you, or a third party designated by you (other than the carrier), physically receives the goods.
• After exercising your right of withdrawal, you have another 14 days to return the items.
• The item must be in its original condition and, if reasonably possible, in the original packaging. The cables must not show visible signs of use.
• If you exercise the right of withdrawal, the return shipping costs will be at your expense.

We kindly ask you to include the packing slip or a (copy of) the invoice in the packaging. For a quick and correct handling, it is important to register your return in advance via the link below. You only need your email address and order number to start the return process.

Request a Return

You can return the products to:

Soolution E-commerce B.V.
Attn: Returns & Shipping
Proostwetering 16
3543 AE Utrecht
Netherlands

Warranty Conditions

1.1 All delivered products come with a two-year factory warranty for material and/or construction defects. This is further specified in the warranty provisions provided with the equipment. Repairs performed by Soolutions e-commerce are covered by a one-year warranty for material, construction, and/or repair defects. Soolutions e-commerce is not bound by statements or actions from third parties regarding its warranty policy. For consumer purchases, these warranty conditions apply without prejudice to the rights granted by law to the Buyer.

1.2 This warranty does not apply in cases where repairs have been performed improperly by others than Soolutions e-commerce, modifications have been made to the equipment, or in cases of abnormal and improper use.

1.3 Claims related to factory warranty must be submitted to Soolutions e-commerce and will be handled by Soolutions e-commerce, unless a prior agreement is made allowing the Buyer to handle such claims independently with Soolutions e-commerce's authorization.

1.4 Claims arising from consumer purchase regulations (post-warranty) must be submitted to Soolutions e-commerce. Soolutions e-commerce commits to processing these claims within a reasonable period.

1.5 Claims handled or repairs conducted by third parties, or self-performed repairs by the Buyer without authorization from Soolutions e-commerce, are at the Buyer's expense and void the warranty on repairs from Soolutions e-commerce. Soolutions e-commerce is not bound by any such unauthorized claims unless it is demonstrably at fault or otherwise unable to process the claim in accordance with legal provisions.