Terms & Conditions

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General Terms and Conditions Soolutions E-commerce B.V.

Table of Contents:

1. Article 1 - Definitions
2. Article 2 - Identity of Soolutions
3. Article 3 - Applicability
4. Article 4 - The Offer
5. Article 5 - The Agreement
6. Article 6 - Right of Withdrawal
7. Article 7 - Obligations of the Consumer during the Reflection Period
8. Article 8 - Exercise of the Right of Withdrawal by the Consumer and Costs thereof
9. Article 9 - Obligations of Soolutions in case of Withdrawal
10. Article 10 - Exclusion of the Right of Withdrawal
11. Article 11 - The Price
12. Article 12 - Compliance and Additional Warranty
13. Article 13 - Delivery and Execution
14. Article 14 - Payment
15. Article 15 - Installation Service
16. Article 16 - Agreement with the Installer
17. Article 17 - Payment via the Configurator
18. Article 18 - Review of the Installer
19. Article 19 - Soolutions Care
20. Article 20 - General Liability
21. Article 21 - Liability of the Configurator
22. Article 22 - Duration Transactions; Termination and Extension
23. Article 23 - Complaints Procedure
24. Article 24 - Disputes
25. Article 25 - Additional or Deviating Provisions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

• Additional Agreement: An agreement where the Customer acquires Products, digital content, and/or Services related to a distance contract, and these matters are provided by Soolutions or by a third party based on an agreement between that third party and Soolutions.
• Reflection Period: The period within which the Consumer can exercise their right of withdrawal.
• Soolutions: The provider of the Products and Services based in Utrecht, registered with the Chamber of Commerce number 60162589.
• Configurator: The digital environment of Soolutions where the Customer can configure all the necessities for purchasing charging stations and charging cables based on their needs and preferences. The Customer can also establish a separate agreement for the installation of the charging station with an Installer.
• Consumer: The natural person who is not acting for purposes related to their trade, business, craft, or profession.
• Day: Calendar day.
• Service: A service obtained from Soolutions, not including the installation service via the Installer.
• Digital Content: Data that is produced and supplied in digital form.
• Duration Contract: A contract that extends to the regular delivery of Products, Services, and/or digital content over a certain period.
• Durable Medium: Any tool that allows the Consumer or Soolutions to store information addressed to them personally in a way that future consultation or use for a period adequate for the purpose of the information, and which allows unchanged reproduction of the stored information.
• Right of Withdrawal: The possibility for the Consumer to withdraw from the distance contract within the Reflection Period.
• Installer: A natural or legal person offering installation and inspection services for charging stations and related accessories.
• Customer: The natural or legal person who has purchased or intends to purchase Products and/or Services from Soolutions.
• Distance Contract: A contract concluded between Soolutions and the Customer in the context of an organized system for the distance sale of Products, digital content, and/or Services, whereby up to and including the conclusion of the contract, exclusive or joint use is made of one or more techniques for remote communication.
• Product(s): Movable items purchased from Soolutions.
• Model Withdrawal Form: The European model withdrawal form included in Annex I of these terms and conditions.
• Remote Communication Technique: Means that can be used to conclude a contract without the Customer and Soolutions being simultaneously in the same space.

Article 2 - Identity of Soolutions

Soolutions E-commerce B.V.
Proostwetering 16
3543 AE Utrecht
Phone number: 085-06 04 784
Email address: [email protected]
Chamber of Commerce number: 60162589
VAT identification number: NL8537.90.267

Article 3 - Applicability

These general terms and conditions apply to every offer from Soolutions and to every distance contract concluded between Soolutions and the Customer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the Customer. If this is not reasonably possible, Soolutions will indicate, before the distance contract is concluded, how the general terms and conditions can be inspected at Soolutions and that they will be sent free of charge as soon as possible at the request of the Consumer.

If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the Customer electronically in such a way that the Customer can easily store it on a durable medium before the distance contract is concluded. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be accessed electronically and that they will be sent electronically or otherwise free of charge at the request of the Customer.

If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs of this article apply mutatis mutandis, and the Customer may always rely on the applicable provision that is most favorable to them in the event of conflicting conditions.

Article 4 - The Offer

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

The offer contains a complete and accurate description of the offered Products, digital content, and/or Services. The description is sufficiently detailed to allow a proper assessment of the offer by the Customer. If Soolutions uses images, these are a true representation of the offered Products, Services, and/or digital content. Obvious mistakes or errors in the offer do not bind Soolutions.

Every offer contains such information that it is clear to the Customer what rights and obligations are attached to accepting the offer.

Article 5 - The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the Customer accepts the offer and meets the corresponding conditions.

If the Customer has accepted the offer electronically, Soolutions will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by Soolutions, the Customer who is also a Consumer can dissolve the agreement.

If the agreement is concluded electronically, Soolutions will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe web environment. If the Customer can pay electronically, Soolutions will take appropriate security measures.

Soolutions may, within legal frameworks, investigate whether the Customer can meet their payment obligations, as well as all those facts and factors that are important for responsibly concluding the distance contract. If Soolutions, based on this investigation, has good reasons not to enter into the agreement, it is entitled to refuse an order or request or to attach special conditions to the execution.

Soolutions will provide the Customer with the following information in writing or in such a way that it can be stored by the Customer in an accessible manner on a durable medium, no later than at the time of delivery of the Product, Service, or digital content:

1. the visit address of the establishment of Soolutions where the Customer can lodge complaints; b. the conditions under which and the way in which the Customer who is also a Consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; c. the information on warranties and existing after-sales services; d. the price including all taxes of the Product, Service, or digital content; where applicable, the costs of delivery; and the method of payment, delivery, or execution of the distance contract; e. the requirements for canceling the agreement if the agreement has a duration of more than one year or is of indefinite duration; f. if the Consumer has a right of withdrawal, the model withdrawal form.

In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of Withdrawal

This article applies only to Customers who are also regarded as Consumers. The right of withdrawal is excluded for Customers who are not considered Consumers.

For Products: The Consumer can dissolve an agreement related to the purchase of a Product during a reflection period of at least 14 days without giving any reason. Soolutions may ask the Consumer for the reason for withdrawal but cannot oblige them to state their reason(s).

The reflection period referred to in paragraph 1 starts on the day after the Consumer, or a third party designated by the Consumer, who is not the carrier, has received the Product, or:

• if the Consumer has ordered multiple Products in one order: the day on which the Consumer or a third party designated by them received the last Product. Soolutions may refuse an order for multiple Products with different delivery times, provided it has clearly informed the Consumer of this prior to the ordering process.
• if the delivery of a Product consists of several shipments or parts: the day on which the Consumer or a third party designated by them received the last shipment or the last part;
• in agreements for the regular delivery of Products over a certain period: the day on which the Consumer or a third party designated by them received the first Product.

For Services and digital content not delivered on a tangible medium: The Consumer can dissolve a Service agreement and an agreement for the supply of digital content that is not delivered on a tangible medium during a reflection period of at least 14 days without giving any reason. Soolutions may ask the Consumer for the reason for withdrawal but cannot oblige them to state their reason(s).

The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

Extended reflection period for Products, Services, and digital content not delivered on a tangible medium in the absence of information on the right of withdrawal: If Soolutions has not provided the Consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period expires 12 months after the end of the original reflection period, as determined in accordance with the previous paragraphs of this article.

If Soolutions has provided the information referred to in the previous paragraph to the Consumer within 12 months after the start date of the original reflection period, the reflection period expires 14 days after the day on which the Consumer received that information.

Article 7 - Obligations of the Consumer during the Reflection Period

This article applies only to Customers who are also regarded as Consumers. The right of withdrawal is excluded for Customers who are not considered Consumers.

During the reflection period, the Consumer will handle the Product and the packaging with care. They will only unpack or use the Product to the extent necessary to determine the nature, characteristics, and functioning of the Product. The basic principle is that the Consumer may only handle and inspect the Product as they would be allowed to do in a store.

The Consumer is only liable for a decrease in value of the Product resulting from handling the Product beyond what is permitted in paragraph 1.

The Consumer is not liable for a decrease in value of the Product if Soolutions did not provide them with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercise of the Right of Withdrawal by the Consumer and Costs thereof

This article applies only to Customers who are also regarded as Consumers. The right of withdrawal is excluded for Customers who are not considered Consumers.

If the Consumer exercises their right of withdrawal, they must notify Soolutions within the reflection period by means of the model withdrawal form or in another unambiguous manner.

As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the Consumer must return the Product or hand it over to Soolutions (or a representative authorized by Soolutions). This is not necessary if Soolutions has offered to collect the Product itself. The Consumer has met the return deadline if they return the Product before the reflection period has expired.

The Consumer must return the Product with all delivered accessories, if reasonably possible, in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by Soolutions.

The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the Consumer.

The Consumer bears the direct costs of returning the Product. If Soolutions has not notified the Consumer that they must bear these costs, or if Soolutions indicates that it will bear the costs itself, the Consumer does not have to bear the costs of returning the Product.

If the Consumer withdraws after having explicitly requested that the performance of the Service or the supply of gas, water, or electricity that has not been made ready for sale in a limited volume or quantity begin during the reflection period, the Consumer owes Soolutions an amount proportional to that part of the obligation that has been fulfilled by Soolutions at the time of withdrawal, compared to the full performance of the obligation.

The Consumer does not bear any costs for the execution of Services or the supply of gas, water, or electricity that has not been made ready for sale in a limited volume or quantity or for the supply of district heating if:

• Soolutions has not provided the Consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal, or the model withdrawal form; or
• the Consumer has not explicitly requested the start of the execution of the Service or the supply of gas, water, electricity, or district heating during the reflection period.

The Consumer does not bear any costs for the full or partial supply of digital content not delivered on a tangible medium if:

• they have not explicitly agreed to the commencement of the performance of the agreement before the end of the reflection period;
• they have not acknowledged losing their right of withdrawal when giving their consent; or
• Soolutions has failed to confirm this statement by the Consumer.

If the Consumer exercises their right of withdrawal, all supplementary agreements are automatically dissolved by law.

Article 9 - Obligations of Soolutions in case of Withdrawal

This article applies only to Customers who are also regarded as Consumers. The right of withdrawal is excluded for Customers who are not considered Consumers.

If Soolutions makes the notification of withdrawal by the Consumer possible electronically, it will immediately send an acknowledgment of receipt upon receiving this notification.

Soolutions will reimburse all payments made by the Consumer, including any delivery costs charged by Soolutions for the returned Product, as soon as possible, but within 14 days following the day on which the Consumer notifies it of the withdrawal. Unless Soolutions offers to collect the Product itself, it may wait with the reimbursement until it has received the Product or until the Consumer has demonstrated that they have returned the Product, whichever occurs first.

Soolutions will use the same payment method for reimbursement that the Consumer used, unless the Consumer agrees to another method. The reimbursement is free of charge for the Consumer.

If the Consumer has chosen a more expensive method of delivery than the cheapest standard delivery, Soolutions does not have to reimburse the additional costs for the more expensive method.

Article 10 - Exclusion of the Right of Withdrawal

Soolutions may exclude the following Products and Services from the right of withdrawal, but only if Soolutions has clearly stated this in the offer or at least in good time before the conclusion of the agreement:

• Products or Services whose price is subject to fluctuations in the financial market that Soolutions has no influence over and which may occur within the withdrawal period;
• Agreements concluded during a public auction. A public auction is defined as a sales method whereby Products, digital content, and/or Services are offered by Soolutions to the Consumer who is personally present or given the opportunity to be personally present at the auction under the direction of an auctioneer, and where the successful bidder is obliged to purchase the Products, digital content, and/or Services;
• Service agreements after full execution of the Service, but only if:
• the execution has started with the explicit prior consent of the Consumer; and
• the Consumer has declared that they will lose their right of withdrawal once Soolutions has fully executed the agreement;
• Service agreements for the provision of accommodation if the agreement includes a specific date or period of performance and other than for residential purposes, the transport of goods, car rental services, and catering;
• Agreements relating to leisure activities if the agreement includes a specific date or period of performance;
• Products made according to the Consumer's specifications that are not prefabricated and that are made based on an individual choice or decision of the Consumer or that are clearly intended for a specific person;
• Products that spoil quickly or have a limited shelf life;
• Sealed Products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
• Products that, due to their nature, are irrevocably mixed with other Products after delivery;
• Alcoholic beverages whose price has been agreed upon at the conclusion of the agreement but whose delivery can only take place after 30 days and whose actual value depends on fluctuations in the market over which Soolutions has no influence;
• Sealed audio, video recordings, and computer software whose seal has been broken after delivery;
• Newspapers, periodicals, or magazines, with the exception of subscriptions to them;
• The delivery of digital content other than on a tangible medium, but only if:
• the execution has started with the explicit prior consent of the Consumer; and
• the Consumer has declared that they lose their right of withdrawal.

Article 11 - The Price

During the validity period stated in the offer, the prices of the offered Products and/or Services will not be increased, except for price changes due to changes in VAT rates.

Contrary to the previous paragraph, Soolutions may offer Products or Services whose prices are subject to fluctuations in the financial market that Soolutions has no influence over, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they result from legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only allowed if Soolutions has stipulated this and:

1. they are the result of legal regulations or provisions; or b. the Consumer has the authority to terminate the agreement from the day the price increase takes effect.

The prices mentioned in the offer of Products or Services include VAT.

Article 12 - Compliance and Additional Warranty

Soolutions guarantees that the Products and/or Services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement. If agreed, Soolutions also guarantees that the Product is suitable for use other than normal use.

An additional warranty provided by Soolutions, its supplier, manufacturer, or importer never limits the legal rights and claims that the Consumer can assert against Soolutions based on the agreement if Soolutions has failed to fulfill its part of the agreement.

An additional warranty is understood to mean any obligation of Soolutions, its supplier, importer, or producer in which it grants the Consumer certain rights or claims that go beyond what it is legally required to do in case it has failed to fulfill its part of the agreement.

Article 13 - Delivery and Execution

Soolutions will take the greatest possible care when receiving and executing orders for Products and when assessing requests for the provision of Services.

The place of delivery is the address that the Customer has provided to Soolutions.

With due observance of what is stated in Article 4 of these general terms and conditions, Soolutions will execute accepted orders with due speed but no later than within 30 days, unless another delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed or can only be partially executed, the Customer will be informed of this no later than 30 days after placing the order. In such cases, the Customer has the right to dissolve the agreement without costs and is entitled to any compensation.

After dissolution in accordance with the previous paragraph, Soolutions will refund the amount paid by the Customer without delay.

The risk of damage and/or loss of Products rests with Soolutions until the moment of delivery to the Customer or a pre-designated representative who has been made known to Soolutions unless explicitly agreed otherwise.

Article 14 - Payment

Unless otherwise provided in the agreement or additional conditions, the amounts owed by the Customer must be paid within 14 days after the start of the reflection period or, in the absence of a reflection period, within 14 days after the conclusion of the agreement. In the case of an agreement to provide a Service, this period starts on the day after the Consumer has received confirmation of the agreement.

When selling Products to Consumers, the Consumer can never be obligated in the general terms and conditions to make an advance payment of more than 50%. If advance payment has been stipulated, the Consumer cannot assert any right regarding the execution of the order or Service(s) before the stipulated advance payment has been made.

The Customer has the duty to immediately report inaccuracies in payment details provided or stated to Soolutions.

If the Customer does not fulfill their payment obligation(s) in time, they will, after being reminded by Soolutions of the late payment and after Soolutions has granted the Customer a period of 14 days to still fulfill their payment obligations, owe statutory interest on the amount still owed, and Soolutions is entitled to charge the extrajudicial collection costs it has incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the following €5,000, with a minimum of €40. Soolutions can deviate from the stated amounts and percentages for the benefit of the Consumer.

Article 15 - Installation Service

Soolutions offers the Customer the opportunity to select an Installer for the installation of a Product through its Configurator. Soolutions only plays a facilitating role and therefore cannot be held responsible for the actions or omissions of an Installer during the installation of the Product.

The Customer enters into a separate agreement with the Installer through the Configurator. Soolutions is not a (contractual) party to this agreement. It merely brings the Customer and the Installer together. Therefore, Soolutions cannot be held responsible or liable for the acceptance and execution of the order by the Installer.

The Installer will accept the Customer's order for the installation within 24 hours. If the installation is not accepted in time or is rejected by the Installer, Soolutions offers the Customer the opportunity to choose another Installer. Soolutions is not liable for any price difference.

Soolutions selects the Installers displayed in the Configurator with the utmost care based on education and experience. However, the offer and the conditions for entering into an installation agreement come from the Installer. Soolutions is not responsible for the accuracy and completeness of the offer. Its role is limited to bringing the Customer together with the Installer.

Soolutions is also not responsible for the accuracy of a Review placed by the Customer about an Installer. Soolutions cannot and does not wish to influence a Review.

Article 16 - Agreement with the Installer

Agreements between the Customer and the Installer come into existence after the Customer has chosen the Installer in the Configurator, accepted the Installer's general terms and conditions, and the Installer has accepted the order. This is a separate installation agreement to which Soolutions is not and will not be a party.

The Customer accepts the Installer's offer and general terms and conditions through the Configurator. The legal relationship between the Customer and the Installer is governed by the offer and the general terms and conditions.

Soolutions is not responsible for the execution of the agreement or for fulfilling other obligations of the Installer towards the Customer. Soolutions has no control over the execution and quality of the installation. The Customer indemnifies Soolutions against any claims from third parties in connection with such matters.

Soolutions does not accept liability for damage resulting from the (incorrect) execution of the installation by the Installer.

If and to the extent that the agreement between the Customer and the Installer needs to be amended at the Customer's initiative after it has been concluded, this must be done exclusively through Soolutions in accordance with Article 16 of these general terms and conditions. The Customer is not entitled to approach the Installer directly to amend the agreement. However, the Customer is allowed to agree on separate work with the Installer that cannot (also) be arranged through Soolutions.

Article 17 - Payment via the Configurator

The Customer agrees that payment for the installation is made through (the Configurator of) Soolutions and is received by Soolutions. There will be no direct payment to the Installer.

Payment is made by paying a single total amount including all Products or Services obtained through Soolutions. Soolutions does not become a party to the agreement between the Customer and the Installer. Nor does Soolutions assume any obligations or liability regarding the execution of the installation.

Payment to the Installer by Soolutions will be made within 30 days after the Customer and the Installer have completed the installation.

Article 18 - Review of the Installer

The Customer is asked to place a Review about the Installer's work after the installation is completed. The Review will consist of giving stars.

The Customer guarantees that the Review is given in good faith and truthfully and indemnifies Soolutions against any claims from third parties in this regard.

Soolutions will not remove a Review unless it is determined by Soolutions that the Review is incorrect, unreliable, or manifestly unlawful.

Article 19 - Soolutions Care

Soolutions offers its Customers the opportunity to obtain Soolutions Care for the agreed period as a supplement to the product warranty and the installation warranty. During the agreed period, the Customer can report issues with their charging station installation to Soolutions free of charge at any time and request an investigation or repair of problems. Soolutions will process the reports as quickly as possible, but no later than within three working days, and will schedule an appointment with the Installer (or have this done).

Soolutions Care only applies to Products purchased from Soolutions or through one of its resellers.

Reports made by Customers after the agreed period will no longer be processed by Soolutions.

The fee payable by the Customer for Soolutions Care will be charged by Soolutions in one installment for the entire agreed period. Soolutions Care will only be activated once full payment has been received. Until then, Soolutions is not obliged to provide Soolutions Care services.

The Customer is not liable for any additional costs for making reports and for having an investigation or repair carried out.

Soolutions strives to have Soolutions Care carried out as much as possible by the Installer who installed the Products for the Customer, but Soolutions is not obliged to do so.

Soolutions Care only applies to maintenance, investigation, and repair work. The costs for purchasing (parts of) Products are not covered by Soolutions Care and are borne by the Customer unless these (parts of) Products are covered by the warranty.

Soolutions Care expressly does not cover:

• issues or damage resulting from incorrect use, negligence, or intentional damage to the Products;
• loss or theft of the Products;
• aesthetic damage such as scratches, dents, or discoloration that do not affect functionality;
• installation or recovery of software or data.

If it is determined after an investigation that the issue is not covered by Soolutions Care or the Product warranty, Soolutions is not obliged to fix the problem free of charge. The Customer may then enter into a direct agreement with the Installer, whether or not at the same time as purchasing new Products from Soolutions.

If Products cannot be repaired or replaced immediately, a temporary Product may be installed so that the Customer can continue charging. The temporary charging solution will be replaced as soon as the replacement (part of the) Product becomes available.

Article 20 - General Liability

Soolutions does not accept liability in the cases mentioned below. This applies to any possible grounds for liability.

Liability for direct damage is at all times limited to a maximum of 50% of the invoice amount (excluding VAT) of (the part of) the relevant Product or Service charged to the Customer.

Soolutions does not accept liability for indirect damage suffered by the Customer, including but not limited to consequential damage, lost revenue, and/or lost profit.

Soolutions is not liable for damage in the event of force majeure.

The Customer is never entitled to suspend their payment obligation or offset it against a possible claim for damages, unless the Customer is also considered a Consumer.

Any possible claim for damages expires if and as soon as one year has passed since the delivery of the relevant Product or Service without the claim being submitted in writing to Soolutions.

The above does not affect Soolutions' liability resulting from intent or gross negligence.

The Customer indemnifies Soolutions against any claims from third parties concerning the Product or Service, particularly from Installers.

The Customer must limit any damage as much as possible.

Article 21 - Liability of the Configurator

Soolutions presents the best options for the Customer's needs and/or situation in the Configurator based on the information provided by the Customer and/or their preferences. The Customer is always responsible for the accuracy of this information and/or preferences.

Soolutions is in no way liable for (the accuracy of) the information and/or preferences provided by the Customer, the options based on this, and the subsequent choices made by the Customer, nor for the consequences thereof.

Article 22 - Duration Transactions: Termination and Extension

The Customer may terminate an agreement concluded for an indefinite period and which extends to the regular delivery of Products (including electricity) or Services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The Customer may terminate an agreement concluded for a definite period and which extends to the regular delivery of Products (including electricity) or Services at any time at the end of the specified period, subject to the agreed termination rules and a notice period of no more than one month.

The Customer may terminate the agreements referred to in the previous paragraphs:

• at any time and not be limited to termination at a particular time or in a specific period;
• at least terminate them in the same manner as they were entered into by them;
• always terminate them with the same notice period that Soolutions has stipulated for itself.

An agreement that has been entered into for a definite period and which extends to the regular delivery of Products (including electricity) or Services may not be tacitly renewed or extended for a definite period.

Contrary to the previous paragraph, an agreement concluded for a definite period and which extends to the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a definite period of a maximum of three months if the Customer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.

An agreement that has been entered into for a definite period and which extends to the regular delivery of Products or Services may only be tacitly renewed for an indefinite period if the Customer may terminate it at any time with a notice period of no more than one month. The notice period is no more than three months if the agreement extends to the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.

If an agreement has a duration of more than one year, the Customer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 23 - Complaints Procedure

Soolutions has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the execution of the agreement must be submitted fully and clearly described to Soolutions within a reasonable time after the Customer has discovered the defects.

Complaints submitted to Soolutions will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, Soolutions will respond within the 14-day period with a confirmation of receipt and an indication of when the Customer can expect a more detailed response.

Article 24 - Disputes

Agreements between Soolutions and the Customer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the Customer resides abroad.

The Vienna Sales Convention does not apply.

Article 25 - Additional or Deviating Provisions

Additional provisions or deviations from these general terms and conditions may not be to the detriment of the Customer and must be recorded in writing or in such a way that the Customer can store them in an accessible manner on a durable medium.

Annex I: Model Withdrawal Form

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the agreement)

To:
Soolutions E-commerce B.V.
Proostwetering 16, Utrecht
Email: [email protected]

I/We hereby inform you that I/we withdraw from our agreement regarding the sale of the following Products: [description of Products],
the supply of the following digital content: [description of digital content],
the provision of the following Service: [description of Service]*

Ordered on*/received on* [date of order for Services or receipt for Products]

[Name of Consumer(s)]

[Address of Consumer(s)]

[Signature of Consumer(s)] (only if this form is submitted on paper)

*Delete as appropriate or fill in as necessary.